Returns & Shipping Policy

Thank you for choosing Unknown Apparel LA.

We strive to provide you with the best products and services. Our shipping & return policy is designed to ensure customer satisfaction while also maintaining the sustainability of our small business. Please carefully review the following guidelines regarding shipping & returns:

Shipping Policy

1. Shipping Destinations: We currently only ship within the United States. We apologize for any inconvenience caused to our international customers.

2. Order Processing Time: Please allow 3-7 business days for order processing before shipment. We strive to process and ship orders as quickly as possible, but this processing time is necessary to ensure accurate order fulfillment.

3. Shipping Fees:

  • Orders under $100: A flat rate shipping fee of $6 will be applied to orders under $100.
  • Orders $100 and above: Shipping is free for orders totaling $100 or more.

4. Estimated Transit Time: The estimated transit time for your order will vary depending on the shipping the destination address. Once your order is shipped, you will receive a confirmation email with tracking information to monitor the progress of your delivery.

5. Tracking Your Order: You can track the status of your shipment by using the tracking number provided in the shipping confirmation email. Please note that tracking information may take a few hours to update after receiving the email.

6. Delivery Attempts and Signature Requirements: Our shipping carriers will attempt delivery to the address provided during checkout. In case of unsuccessful delivery, a delivery attempt notice may be left, and you may need to arrange re-delivery or pickup at the carrier's designated location. Signature requirements for delivery will depend on the carrier's policies and the value of the package.

7. Address Accuracy: Please ensure that your shipping address is accurate and complete. We are not responsible for delays or delivery issues caused by incorrect or incomplete address information provided by the customer.

8. Order Modifications or Cancellations: If you need to modify or cancel your order, please contact our customer service team as soon as possible. While we will do our best to accommodate your request, order modifications or cancellations cannot be guaranteed after the order has been processed for shipping.

If you have any questions or require further assistance regarding our shipping policy, please feel free to contact our customer service team at We appreciate your support and look forward to providing you with a smooth and satisfying shopping experience.

Return Policy

1. Case-by-Case Basis: We accept returns on a case-by-case basis. This means that each return request will be assessed individually to determine if it meets our criteria for acceptance.

2. Eligibility for Returns: To be eligible for a return, the item must meet the following conditions:

  • The item must be in its original condition, unused, and undamaged.
  • The item must be returned within 14 days from the date of purchase.
  • The item must be accompanied by the original proof of purchase (receipt, order number, etc.).

3. Non-Returnable Items: The following items are not eligible for return:

  • Personalized or customized items specifically made for you.
  • Intimate or sanitary goods, such as undergarments or swimwear.
  • Items that are marked as final sale or clearance.

4. Return Process:

  • Contact our customer service team at within 14 days of receiving your purchase to initiate a return request.
  • Provide relevant details, including the reason for the return, the condition of the item, and any supporting documentation if applicable.
  • Our customer service representative will review your request and provide further instructions, including any necessary documentation or shipping instructions.
  • Please note that all return shipping costs are the responsibility of the customer, unless the return is due to our error.

5. Return Approval and Refunds:

  • Once your return request is approved, you will receive further instructions for returning the item.
  • After we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
  • If approved, refunds will be processed within [number of days] days through the original payment method used for the purchase.
  • Please note that the original shipping and handling fees are non-refundable.shipping instructions.
  • Please note that all return shipping costs are the responsibility of the customer, unless the return is due to our error.

6. Exchanges: We currently do not offer direct exchanges. If you wish to exchange an item, please follow the return process outlined above and place a new order for the desired item separately.

7. Damaged or Defective Items: If you receive a damaged or defective item, please contact our customer service team immediately. We will work with you to resolve the issue and may offer a replacement, repair, or refund depending on the circumstances.

8. Final Discretion: We reserve the right to make the final decision regarding returns and refunds. Our goal is to ensure fairness and customer satisfaction while considering the sustainability and limitations of our small business.

Please feel free to contact our customer service team at if you have any questions or require further assistance. We appreciate your understanding and support.

Note: The shipping & return policy is subject to change without prior notice. Please refer to our website or contact us directly for the most up-to-date information.

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